Step 1: Refresh your home feed
The most common fix is simply refreshing the app. Pull down on your home feed to refresh, or close and reopen the app.
This usually resolves it immediately.
Step 2: Check that you're signed in with the right account
The most common reason for locked content after upgrading is an email mismatch — you may be signed in with a different email than the one tied to your subscription.
Make sure the email you're signed in with matches the email you used when you purchased your membership.
If you signed up with Google or Apple, make sure you're using that same method to sign in.
Step 3: Verify your subscription is active
Check your email for a confirmation from MINDFULL or Stripe after your purchase.
If you're not sure whether your payment went through, check your bank or credit card statement for the charge.
Step 4: Try signing out and back in
Sometimes signing out and signing back in refreshes your account status.
Go to your account settings, sign out, then sign back in using your original sign-in method.
If you're still stuck:
Email us at [email protected] with the email address you used to purchase your membership and a description of what you're seeing. We'll get it resolved for you.
We recommend you:
Always sign in with the same email and method you used to purchase your membership.
If you just upgraded, give the app a moment to update — closing and reopening usually does the trick.