Manage your current subscription:
Manage your current subscription:
To review your current subscription, tap your avatar → Manage Membership to see your plan, billing date, and payment method.
Troubleshooting common billing issues.
Membership was cancelled and I don't know why
What happened: Your payment method may have expired or been declined, causing your subscription to lapse. In some cases, your bank may have blocked the recurring charge.
What to do: Tap your avatar → Manage Membership to check your subscription status. If it shows as cancelled, you can resubscribe from there. Make sure your payment method is current. If you believe this was an error, email us at [email protected] with your account email and we'll look into it.
My premium membership isn't being recognized
What happened: You may be signed in with a different email than the one tied to your subscription, or the app may need a refresh after your purchase.
What to do: First, try closing and reopening the app. If content is still locked, make sure you're signed in with the same email and method (Google, Apple, or email) you used when you purchased your membership. You can verify your subscription status by tapping avatar → Manage Membership. If everything looks correct and it's still not working, email us at [email protected].
Cancelled membership but still have access
What happened: This is normal. When you cancel your MINDFULL subscription, your access continues until the end of your current billing period. You've already paid for that time, so you keep full access until it expires.
What to do: Nothing — enjoy your remaining access. Your membership will not renew, and access will end at the close of your current billing cycle.
Accidentally subscribed to multiple memberships
What happened: This can happen if you signed up using different email addresses or different sign-in methods (e.g., once with Google and once with email), creating two separate accounts with two separate subscriptions.
What to do: Email us at [email protected] with both email addresses. We'll help you cancel the duplicate subscription and consolidate your account.
Seeing duplicate charges on my bank statement
What happened: Sometimes bank holds or pending authorizations can appear as duplicate charges. These are temporary and typically resolve within 24–48 hours.
What to do: Wait 24–48 hours to see if the duplicate charge drops off. If it doesn't, email us at [email protected] with the details of the charges (amounts, dates, and the email on your account) and we'll sort it out.
Need additional assistance?
Email us at [email protected] with the details of your issue, including screenshots and details of any charges/receipts, etc. (amount, date, and email on the account) and we'll look into it right away.
See also: What is MINDFULL's refund policy?